Account Security
Protect a Mellstroy account by checking the exact website address, keeping login credentials private and recording unexpected account activity before contacting support. Mell Points, Lucky Wheel and Spin & Splash queries should identify the relevant feature and session, so a security report is not confused with an ordinary reward question.
Before entering account details
Compare the full hostname with the address saved when you established the account. Check for spelling changes and unexpected redirects before entering a password or submitting a document. A padlock concerns the connection to the displayed address; it does not identify the operator or validate a licence. Avoid sending credentials through social-media messages or a link that arrived in an unsolicited promotion.
Keep access separate from rewards
Use a unique password and protect the email account used for recovery. Log out on a shared device and avoid saving credentials where other people can access them. A reward message should never require sending your password or a one-time login code to another person. Open the service through your saved address to inspect the reward inside the account.
| Incident | Preserve | Immediate step |
|---|---|---|
| Unexpected login or profile change | Time, notification and changed field | Stop the session and contact the account service from a trusted device |
| Unrecognised payment | Amount, method and provider reference | Contact the payment provider and the account service |
| Interrupted game or reward | Feature name, event time and available round reference | Check account history before repeating the action |
| Suspicious document request | Sender, destination address and request text | Confirm the authorised upload route before responding |
Payments and identity material
Use personally owned payment instruments and compare the payment destination before confirming a transaction. If a verification request arrives, ask which company receives the material, why it is needed and which secure channel should be used. Provide the requested evidence without adding unrelated financial records. Do not post identity documents or full payment information in a public complaint.
Results, interruptions and follow-up
A connection interruption does not show whether a round settled. Compare account history and any round reference before submitting another action. An unexpected loss is not by itself evidence of a technical fault; describe the event, control used and displayed result precisely. Preserve support replies so a later follow-up can continue the same case.
For account-data requests, see Privacy Policy. The service features and practical account map appear in About Us. If gambling itself is causing harm, stop funding the account and seek independent support through check-dein-spiel.
Return to Mellstroy Casino to find account access.